Return & Refund Policy

Last updated: 09/09/2025

No Returns or Refunds Policy

Pretty Princess & Posh Prince does not accept returns for any reason. We do not offer refunds except in cases of damaged items as outlined below.

Custom Made to Order - No Cancellations

All tiaras and accessories are custom made to order. We do not offer order cancellations once your order has been placed, as work begins immediately on your handcrafted piece.

Damaged or Lost Items Only

Refunds are provided only for:

• Items damaged during shipping transit
• Items lost during shipping transit

Damage/Loss Claims Process

If your royal treasure arrives damaged or your package is lost in transit:

1. Contact us within 48 hours of the package showing delivered
2. Include your order number and description of the issue
3. Provide clear photos of damaged items (if applicable)
4. Include tracking information

Resolution Process

We will work directly with you and the shipping carrier to:

• Locate lost packages
• File damage claims with carriers
• Provide reimbursement for verified damaged or lost items

Important Notes

• All sales are final once orders are placed
• Please review product details carefully before ordering
• Items are made to order and cannot be returned for fit, color, or preference
• Contact us at prettyprincessandposhprince@gmail.com for any shipping-related issues

Custom Orders Notice

Due to the handcrafted, personalized nature of our products, we cannot accept returns, exchanges, or cancellations under any circumstances other than shipping damage or loss.

This policy allows us to offer handcrafted, custom pieces while maintaining quality and affordability.